First, we ABSOLUTELY ship the latest version at the time of your order EVERY TIME.
We never shelf stock any older versions and most are programmed, tested and verified just before they are shipped.
... and if you are the original owner, we offer free updates (you just cover shipping) for as long as you own the product!
See our update form HERE.
Also, you can tell what version you have if you follow the procedure HERE.
As to things heard on the various forums ... there is some misinformation floating around, and as always, there's usually some grain of truth that sparked it. We are here to help, so feel free to use our CHAT/SUPPORT widget (in the lower right corner of our website pages), open a support ticket (same widget as chat) or call us at the number at the bottom of the web site if you have any questions!
That said, the following is a discussion of some misinformation floating around:
- I can buy it on Amazon or Ebay or WOOT and it's the "same thing" and save $x.
RESPONSE: Maybe ... but probably NOT ... we have no authorized dealers selling on Amazon, Woot, or Ebay (unless they are listed in our Authorized Dealer section).
Basically, you're taking a HUGE risk with some of these sellers, especially WOOT ... we've had upset people contact us with broken/damaged units (even one case where the entire "guts" were missing!), units that are obviously used, abused, wrong color (due to someone reboxing stuff), counterfeit and/or mislabeled units, units with firmware several generations old, electrical problems (dead), etc. ... and unfortunately our support is going to be very limited in cases of these used/abused/damaged units.
Some of these sellers just buy used stuff, overstock, old inventory, SCRAPPED units and dump them on eBay or Amazon or Woot (along with cat toys, air fresheners and makeup). THESE ARE NOT NEW UNITS FROM RANGE TECHNOLOGY! THEY HAVE NOT BEEN LEGITIMATELY PASSED THROUGH OUR CHAIN OF DISTRIBUTORS AND/OR THEY MAY BE REBOXED OR DISCARDED USED UNITS OFF AUCTION SITES.
We will try to help you, but in the end, we may have to deny warranty or service on units (especially those that are physically damaged) because they are not part of our chain of custody to market. WE DO NOT SELL ON AMAZON, EBAY OR WOOT for exactly these types of issues.
If we can help you with a simple firmware upgrade (you pay shipping), we will definitely work with you (there is a form on our website HERE for updates. ) but we've had seriously damaged units come in and they look to have been used/abused merchandise dumped on eBay/Amazon/WOOT OR something bought second/third/fourth hand from private individuals.
In those cases, we will direct you to have Amazon/eBay/Craigslist/SpeedShop/Woot merchant honor your purchase. The good news is that most of those venues have some sort of BuyerProtection/A-Z claim process.
- As an addendum to #1 - I bought a module off eBay, Craigslist, Amazon, Woot, a buddy, etc. and it causes all sorts of problems with my vehicle (most susceptible are Corvettes and Camaros).
RESPONSE: The Vettes and later Camaros necessitated some pretty big changes in the firmware for the Range modules and as a result, you NEED v8.6 at a minimum. The early modules may work *most* of the time but will have tendency to set random codes at times, especially after the module sleeps and wakes up several times. This is due to the way the newer vehicles expect a "quiet" wake up sequence, which we have refined to a fine point in v8.6 and have eliminated the problem.
SO ... are you screwed? Nope! See #1 ... there is a form on our website HERE for updates.
Fill it out and send it to us with prepaid return shipping and if we can update it for you we will and return it for FREE.
It takes about a week total (ship to us, a day for us to update, return shipping to you). HOWEVER, if the module is physically damaged or the electronics are fried, we will return it you with an explanation and you can pursue a refund from the original seller.
- The Disabler doesn't work with the GM EcoTec V6 in the GMC/Chevy Pickups
RESPONSE: Actually, it works fine with 2014+ GM V6s and our Supported Vehicles page does list them (be aware the downloadable file has a page break that might be a bit confusing, the V6 is listed on the previous page.)
- The Disabler will drain your battery
RESPONSE: This was a problem in the VERY early modules (v7 and earlier produced a couple of years ago) and particularly prevalent in the Camaros because the Disabler would "keep awake" other computer modules in the vehicle. This was fixed long ago and the v8.6 (shipping for most of 2017 and all of 2018) incorporates that fix.
The retail box printing will warn you to unplug the Disabler if the vehicle is in storage or sits long periods. This is good practice and is the same with any plugin accessory like a radar detector, phone charger, etc. and is meant to help remind you. In the "real world" the Disabler can be plugged in as long as the vehicle is driven every couple of weeks. In the "on paper" world, a healthy battery at normal ambient temps (not subzero or baking hot) shouldn't discharge in less than a month of sitting.